Strat-Edged
Effective Date: 03/10/2025
1. Overview
At Strat-Edged, we are fully committed to providing high-quality marketing consulting services. Our primary goal is to ensure client satisfaction while maintaining a fair and transparent refund policy. Therefore, this policy outlines the conditions under which we issue refunds. Furthermore, we aim to provide a smooth and hassle-free experience for our clients.
2. Eligibility for Refunds
We offer refunds in the following cases:
- Service Non-Delivery: If we fail to deliver the agreed-upon service within the specified timeframe, you may request a refund. In such instances, we encourage you to reach out to us immediately.
- Duplicate Payment: If a customer accidentally makes a duplicate payment due to a system error, we will issue a refund accordingly. Additionally, we recommend checking your billing details before making a transaction.
- Service Deficiency: If our delivered service does not meet the agreed-upon specifications and, despite reasonable revisions, we cannot resolve the issue, a refund may be granted. However, we will first attempt to rectify the situation through necessary adjustments.
3. Non-Refundable Services
However, refunds do not apply in the following cases:
- Change of Mind: If a client cancels after we have already begun work, we cannot provide a refund. Therefore, we advise clients to carefully review their requests before confirming.
- Completed Services: If we have fully delivered the service as agreed, we will not issue a refund. To ensure satisfaction, we communicate with clients throughout the process.
- Partial Work Approval: If a client approves part of the work, we will not issue a refund for the completed portions. Instead, we encourage discussions beforehand to align on expectations.
- Third-Party Fees: Unfortunately, we cannot refund payments made to third-party vendors, software providers, or advertising platforms on behalf of the client. As a result, we suggest reviewing third-party policies before committing.
4. Refund Request Process
If you wish to request a refund, please follow these steps carefully:
- Submit a Written Request via email to contact@strat-edged.com, including:
- Your full name
- Order details
- A clear reason for the refund request
- Review Process: We will carefully assess the request within 5-7 business days and promptly respond with our decision. In the meantime, we may reach out for additional details to expedite the process.
- Refund Approval: If we approve the refund, we will process it within 7-14 business days via the original payment method. To ensure efficiency, we recommend using the same payment method for transactions.
5. Late or Missing Refunds
If you do not receive your refund within the expected timeframe, please take the following steps:
- First, check with your bank or payment provider, as processing times may vary. Sometimes, delays occur due to financial institution policies.
- If the refund is still not visible, feel free to contact us at contact@strat-edged.com for further assistance. Additionally, keeping track of transaction confirmations can help resolve issues faster.
6. Policy Updates
To maintain transparency, we may update this refund policy at any time. Any changes will take effect as soon as we post them on our website. Moreover, we encourage clients to review this policy periodically for any updates.
7. Contact Us
For any questions regarding our Refund Policy, please contact:
Strat-Edged
https://www.strat-edged.com/contact/
Email: contact@strat-edged.com
Phone: +1 605-982-2157